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OT Complaints to a well known UK Travel Company...

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Complaints

 

If you are not satisfied with your flight arrangements please complain as soon as possible to the most appropriate person available at the airline/airport. If you are still not satisfied, please ask for an appropriate report form from the airline/airport's representative before you leave the airport. You should complete this straightaway and return it to the airline/airport's representative and obtain a copy, again before you leave the airport. When you get back home, send a copy of your report form to the offices shown above, together with a covering letter, (giving full details of your complaint and including your booking reference) within 28 days of returning home. If you have special needs which prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone.

 

 

 

Thomas Cook Holidays -Some guests' complaints received during the season.

 

 

 

1. "I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts."

 

 

 

2. "It's lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during 'siesta' time - this should be banned

 

 

 

3. "On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food at all."

 

 

 

4. "We booked an excursion to a water park but no-one told us we had to bring our swimming costumes and towels."

 

 

 

5. A tourist at a top African game lodge over looking a water hole, who spotted a visibly aroused elephant, complained that the sight of this rampant beast ruined his honeymoon by making him feel "inadequate".

 

 

 

6. A woman threatened to call police after claiming that she'd been locked in by staff. When in fact, she had mistaken the "do not disturb" sign on the back of the door as a warning to remain in the room.

 

 

 

7. "The beach was too sandy."

 

 

 

8. "We found the sand was not like the sand in the brochure. Your brochure shows the sand as yellow but it was white."

 

 

 

9. A guest at a Novotel in Australia complained his soup was too thick and strong. He was inadvertently slurping the gravy at the time.

 

 

 

10. "Topless sunbathing on the beach should be banned. The holiday was ruined as my husband spent all day looking at other women."

 

 

 

11. "We bought' Ray-Ban' sunglasses for five Euros from a street trader, only to find out they were fake."

 

 

 

12. "No-one told us there would be fish in the sea. The children were startled."

 

 

 

13. "There was no egg slicer in the apartment..."

 

 

 

14. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish..."

 

 

 

15. "The roads were uneven.."

 

 

 

16. "It took us nine hours to fly home from Jamaica to England it only took the Americans three hours to get home."

 

 

 

17. "I compared the size of our one-bedroom apartment to our friends' three-bedroom apartment and ours was significantly smaller."

 

 

 

18. "The brochure stated: 'No hairdressers at the accommodation’. We’re trainee hairdressers - will we be OK staying there?"

 

 

 

19. "There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners now live abroad'"

 

 

 

20. "We had to queue outside with no air conditioning."

 

 

 

21. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."

 

 

 

22. "I was bitten by a mosquito - no-one said they could bite."

 

 

 

23. "My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."

 

Only in England... :rofl::drinks:

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My favourite is number 12 : "No-one told us there would be fish in the sea. The children were startled."

 

Where did they think fish came from?:dntknw:

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My Fave...

16. "It took us nine hours to fly home from Jamaica to England it only took the Americans three hours to get home."

 

Yes, madam. That's because the Americans didn't have to fly across the "pond."

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19. "There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners now live abroad'"

 

How VERY British! :rofl:

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