Lewie 7 Posted March 16, 2011 Well I just got my OFF BHaH dvd, certainly within the time frame I expected, but.. Has anyone had their shipping package severely damaged? I haven't checked out the DVD in the player yet, but the box it came in, was the box it was shipped in. And it arrived badly crushed on one end. I was really not wanting to start this thread, but I'm a bit miffed, the plastic holder for the DVD is broken severely on one end. the DVD appears to be intact. Considering the cost of the shipping I'd have expected at least a better, more sealed bubblewrap envelope or a box with padding. My Saitek joystick was stoutly boxed and well padded. It also appears that my box was previously opened, there was no tape sealing the end flap, and the tabs on the flap were wrinkled like they had been pulled open a couple of times. Not sure what to do.. Share this post Link to post Share on other sites
Olham 164 Posted March 16, 2011 Well, I would check the DVD carefully and if it looked okay, install the sim. This sounds very strange though, and you should report it to: support@overflandersfields.com In times of terrorism, you never know, who may be checking such stuff as CDs and DVDs. But the package damage isn't okay, of course. Share this post Link to post Share on other sites
Lewie 7 Posted March 16, 2011 Well it was shipped from Livermore, CA .. Share this post Link to post Share on other sites
Lewie 7 Posted March 16, 2011 Thank you uncleal, your sardonic observations have been noted. I guess I've been spoiled too long with having shipping from CA arrive in an undamaged condition, what was I expecting... So before I fire off Emails to OBD it was Avangate that did the shipping, right? Share this post Link to post Share on other sites
Lewie 7 Posted March 16, 2011 If you encounter a problem with the software, I'd drop a line to everybody If it's a packaging problem . . Don't think you'll get much satisfaction . . but you can complain to the U.S. Postal Service. With the utmost courtesy, they'll tell you to piss off Yes, I'm pretty well aware of the standard USPS reply to problems like this, my gripe is with the sender's packaging quality, which was substandard at best, and would have avoided the hamfisted USPS treatment if it had been better boxed. all of this I assume is an Avangate problem. What I'm asking here is what everyone else's experience with Avangate, did their box arrive sans armor? Share this post Link to post Share on other sites
Hasse Wind 46 Posted March 16, 2011 Sorry to hear about your package, Lewie. I got mine from Avangate in perfect condition, though I can't remember how well it was packaged, as it has been over two years already. I live in Finland and it took about seven day for the package to arrive. I can't remember from which country it was shipped. Share this post Link to post Share on other sites
Lewie 7 Posted March 16, 2011 Well in contrast, the CFS3 CD I ordered prior to this came in a substantial bubblewrap envelope, that appeared to have weathered some scuffs along the way, but it was in otherwise perfect shape when opened. The OFF dvd 'box', the rather thin, white, non corrugated cardboard box that the plastic DVD holder resides in, was pressed into service as the shipping box. Without any tape. Usually the USPS will seal up a loose flap. The damage to the DVD box is substantial, it's spine is split up from the damaged end, nearly in half, the label is the only thing holding it together, both bottom edges of the halves of the shell are broken away and were lollygagging about inside the box. These are the same boxes our Library uses for it's DVD's and they are generally pretty tough compared to the Styrene crystal cases most CD/DVD's come in. Once I pop the DVD free of the case and place it in the DVD drive it's not returnable, right? So I'm basically f#(ked if it's also damaged. Share this post Link to post Share on other sites
+Polovski 460 Posted March 17, 2011 Hi Lewie, yes Avangate are the distributors and deal with purchase and delivery so really they are the first point of contact. As far as I know that's how it's shipped and usually the DVD arrives fine so I guess someone decided to open your packet or sit on it or something very odd. Given the circumstances contact them and cc us on the email and we'll what can be done. Share this post Link to post Share on other sites
Lewie 7 Posted March 17, 2011 Well the DVD does read and tries to install on my old AMD machine. I'm having trouble with it reading on the external drive of the laptop I intended the installation to go onto, but it may be the drives fault. It doesn't normally have trouble with CD's and movie DVD's. I've already sent an Email to Avangate let's see what they say first. Share this post Link to post Share on other sites
