Airshark Posted December 15, 2011 Posted December 15, 2011 Due to recent hard drive failure I have lost my HiTR file. How do I get another download? What info do I need to provide and who do I provide it to? Thanks Airshark Quote
abyss Posted December 15, 2011 Posted December 15, 2011 Due to recent hard drive failure I have lost my HiTR file. How do I get another download? What info do I need to provide and who do I provide it to? Thanks Airshark As far as I know you're screwed, luckly the purchase price has been reduced to 10 Bucks. I think they allow you 3 downloads, but there must be a time limit ? I could very easily be wrong about this, if the 10 Bucks is giving you fits, wait for a Developer to respond I know if I just suffered a HD Failure, the 10 spot would be a minor problem, but that's just me Quote
Airshark Posted December 15, 2011 Author Posted December 15, 2011 Figured as much, thank for the reply. Quote
+Polovski Posted December 17, 2011 Posted December 17, 2011 Hi Airshark, The basic download has a date limit and also has 3 downloads limit, if either one expires it's expired. We have to do that as a basic function to help stop piracy of course. There's an option to keep the download available for 2 years when you purchase originally ("Download Insurance"). Basically as always you should make a hard backup (CD/DVD, USB stick etc), or buy the "Download Insurance". We don't make a lot on the sale and at 9.99 even less, and are a small team so hence the download insurance to avoid us managing this manually. The website says to make a good backup on USB etc. However for this once, and as it's Christmas , if you email support with your order details I'll ask if it's possible to get a new link sent. Cheers Polovski Quote
Cody Coyote Posted December 17, 2011 Posted December 17, 2011 if you email support with your order details I'll ask if it's possible to get a new link sent. That's an extremely nice gesture Pol. Certainly not something you can or should do all the time; but in keeping with the spirit of Christmas it is a very kind offer. Quote
UK_Widowmaker Posted December 18, 2011 Posted December 18, 2011 That's an extremely nice gesture Pol. Certainly not something you can or should do all the time; but in keeping with the spirit of Christmas it is a very kind offer. Whose a lucky boy then?....can't see 777 doing that! Quote
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