I told em Id post this everywhere I could think of, so, here goes!
To whom it may concern:
I am representing my mother in regards to a LCD monitor that she purchased (a I-INC cy199) which, unfortunatly has failed to perform normally.
Brand new out of the box, it had 2 (two) dead pixels. Ok, we can deal with that we said. But nw the monitor, at maybe 1 (one) year old wont even show a picture. All it does is the power button flashes from yellow to blue. NOWHERE IN THE OWNERS MANUAL DOES IT REFER TO A CONDITION THAT WOULD RESULT IN THIS BEHAVIOR. It only refers to a steady blue or yellow light. I have a more than basic knowledge of electronics, so this leads me to believe that the flashing is possibly a trouble code, due to the fact that improperly operating systems dont just flash on their own.
Ok, moving along, you would think I would be emailing a company called I-INC, wouldnt you? Any normal consumer would immediatly look for a site called I-INC.com. Well, Im fairly normal, so went to here;http://www.i-inc.com.tw/en/index.html
Well, I dont happen to speak or read chinese, and the site is basically useless otherwise, and in no way refers to being part of HANNSTAR. I stumbled upon that fact on my own, and that is how I ended up emailing you.
And yes, I did call the 888 number and after about 30 minutes of muzak, I finnaly reached a customer representative, who was cordial but condescending. I explained the situation by telling him that normally, Im the good consumer and I roll over and just buy a new monitor and that this time that would not happen.
Right about then I should have been transfered to his superior, but, was not. He proceeded to ask me my address, phone number, email and then gave me an email address to send a copy of proof of purchase so that they could then give me an address of a repair facility........
WHAT PART OF "NOT ROLLING OVER" DID HE MISS?
Gentlemen, let me make this a little clearer, I expect this matter to be resolved in a manner that ends up with my mother getting a properly working monitor at no cost to her(which meens a new one, not this one repaired or a refurbished unit).
Thank you in advance for your prompt reply.
P.S. This email and your responses are being monitored by every forum/blog/message board/etc that I can think of for the purposes of training and evaluation, oh yeah, and your reputation.
Yeah, im venting. Any comments and suggestions are welcome.