Well for better or worse this reaction falls mostly on UbiSofts shoulders.  It was not the public that touted and pimped the product as "revolutionary in the flight sim genre".  They sewed those seeds, and whatever grows will be to their credit or detriment accordingly.  I have nothing against the ED team, with the possible exception of who they decided to let publish their title. 
  
I will admit that I know nothing of the computer software industry, but it seems like a rather basic business aspect - cultivate a customer base, don't piss it off.  I've seen other genres of gaming endure continual price increases, and what seem to be terrible marketing decisions.  However, loyal customers will remain loyal if the product is good. 
  
I cannot speak of the quality of UbiSofts other products, because I don't play any of them.  I can however empithize with the ferver building against their customers impressions of how they are being treated.  I will go out of my way to shop somewhere and even pay a bit more.  That is if the quality of the product is good and the service is of the highest quality. 
  
I will probably end up owning a copy of LOMAC, but I cannot be expected to not be dissappointed by the continual delays and let downs.  Just my $0.02 for what it's worth.